Refund and Returns Policy

1. Overview

At Rus-Sell, we are committed to providing our customers with high-quality digital workshops and tutorials. We understand that sometimes a product may not meet your expectations, and we offer a refund and returns policy to ensure your satisfaction.

2. Digital Products

Since our products are digital and delivered electronically, they are not eligible for return or exchange. However, we do offer refunds under specific conditions, as outlined below.

3. Refund Eligibility

You may be eligible for a refund if:

  • Technical Issues: You experience significant technical difficulties that prevent you from accessing the purchased content, and our support team is unable to resolve the issue within a reasonable time frame.
  • Content Misrepresentation: The product you purchased is significantly different from the description provided on our website.
  • Duplicate Purchase: You accidentally purchase the same product more than once.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email our customer support team within 7 days of your purchase.
  2. Provide Details: Include your order number, the product name, and a detailed description of the issue.
  3. Evaluation: Our team will review your request and may ask for additional information to verify the issue.
  4. Refund Approval: If your request meets our refund eligibility criteria, we will process the refund within 7-10 business days.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: You change your mind after purchasing the product.
  • Incompatibility: The product is incompatible with your system or device, and this incompatibility was clearly stated in the product description.
  • User Error: You accidentally purchase the wrong product or fail to follow download or usage instructions.

6. Subscription Services

If you have purchased a subscription service, you may cancel at any time. However, no refunds will be issued for the remaining period of the subscription unless it falls under the refund eligibility criteria mentioned above.

7. Chargebacks

Initiating a chargeback without contacting us first to resolve the issue may result in the suspension of your account and access to our services. We encourage you to reach out to our support team to address any concerns before taking such actions.